Shipping Information
Shipping Policy
Shipping Times
Orders placed in the United States and Australia
Standard Shipping (12–15 business days): FREE
Priority Shipping (10–12 business days): $2.99
Orders placed in Canada
Standard Shipping (15–20 business days): FREE
Priority Shipping (10–15 business days): $2.99
Please note that all delivery times are estimates. Some orders may arrive earlier or later depending on the recipient's location, local carrier operations, and the fulfillment center used.
Unless otherwise stated at checkout, customers will not be charged additional import fees upon delivery.
Processing Times
We want you to receive your order as quickly as possible.
Orders are typically processed within 1–2 business days after being placed before being handed over to the shipping carrier.
Processing times are separate from the estimated shipping times listed above.
Where Can I Find My Tracking Number?
Once your order has been shipped, you should automatically receive a shipping confirmation email containing your tracking number.
Please allow some time for the tracking information to become active after receiving the email, as carriers may need time to scan the package into their system.
If you need additional information regarding your shipment, please contact us at info@pulsanora.com and our Customer Service team will be happy to assist you.
Delivery
Depending on your location, your order may be delivered by your local postal service or another local shipping carrier.
If you are not available at the time of delivery, the carrier may leave a notice with instructions on how to arrange redelivery or collect your parcel from a designated pickup location.
Customers are responsible for monitoring their tracking information and collecting packages when required by the local carrier.
Unexpected Delays
In some circumstances, delivery may take longer than the estimated shipping times stated above.
Delays may occur due to factors outside of our control, including carrier delays, customs processing, weather conditions, high shipping volumes, public holidays, or other logistical disruptions.
If your package is taking significantly longer than expected, please contact us at info@pulsanora.com and we will assist you in investigating the shipment.
Failed Delivery
If a package cannot be delivered due to circumstances caused by the customer, including but not limited to:
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An incorrect or incomplete shipping address
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The recipient not being available to accept the delivery
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Failure to collect the package from a pickup location
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Refusal of the package
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Failure to respond to delivery attempts or carrier instructions
the package may be returned to the sender.
If a package is returned due to any of the reasons above, the customer may be responsible for the original shipping costs, return shipping costs, and any additional fees incurred during the return process.
If the customer requests the package to be shipped again, additional shipping charges may apply.
Items Not Received but Tracking Shows Delivered
If the tracking information confirms that your package has been delivered, Pulsanora cannot automatically issue a refund or replacement.
For this reason, we strongly recommend providing a secure and accurate delivery address when placing your order.
If your tracking shows the package as delivered but you have not received it, please:
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Check around your property and any safe delivery locations.
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Ask household members or neighbors if they accepted the package.
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Contact the local carrier using your tracking number.
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Contact us at info@pulsanora.com if you still cannot locate your package.
We will do our best to assist with the investigation and provide any available shipping information.