Refund Policy
Refund Policy
Cancellation Policy
Orders can only be cancelled if we receive your cancellation request before the order has been shipped or processed for fulfillment.
Once an order has been dispatched, it can no longer be cancelled.
If we receive your cancellation request in time, we will issue a full refund to your original method of payment.
Returns
We accept returns within 30 days after delivery.
Refunds can only be issued after the returned product has been received and inspected. We are unable to issue a refund without receiving the item back.
To be eligible for a return:
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The item must be unused, untested, and undamaged.
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For hygienic reasons, we cannot accept returns of products that show signs of wear, use, stretching, or contact with feet or skin.
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The item must be returned in its original packaging.
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A receipt, order confirmation, or other proof of purchase is required.
Please do not send your purchase back to the manufacturer.
Customers are responsible for all return shipping costs. We do not provide prepaid return labels and no restocking fee will be charged.
Before returning an item, please contact our Customer Service team at info@pulsanora.com to receive the correct return address and return instructions.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 48 hours of delivery and provide clear photos or other evidence showing the issue.
Depending on the circumstances, Pulsanora may offer:
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A replacement product, or
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A refund.
We reserve the right to review and assess the reported issue before approving a replacement or refund.
Refunds
Once the returned item arrives at our designated return location, it will undergo a quality inspection.
We reserve the right to decline a refund if:
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The product is damaged.
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The product shows visible signs of wear or use, even minimal.
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The product is returned without its original packaging.
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The product is not hygienically acceptable for resale.
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The return otherwise does not meet the requirements stated in this policy.
If your return does not meet the required conditions, we will notify you by email and a refund may not be issued.
Customers are responsible for all return shipping costs, including returns requested due to defective or non-functioning products. We do not provide prepaid return labels or reimburse return shipping costs.
If your return is approved, the refund will be processed and automatically credited to your original method of payment. Please allow up to 30 days for the refund to be processed and reflected by your bank or payment provider.
Failed Delivery / Unclaimed Packages
We are not responsible for failed or incomplete deliveries caused by circumstances outside of our control or by information or actions of the customer, including but not limited to:
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The customer not being available to accept delivery.
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The customer refusing the package.
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An incorrect or incomplete shipping address provided at checkout.
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Failure to collect the package from the courier or designated pickup point.
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Delivery complications caused by the shipping carrier.
Refunds may not be issued for orders that cannot be delivered due to the circumstances listed above.
We are happy to assist customers in contacting the shipping carrier and attempting to resolve delivery issues. However, once an order has been dispatched, the delivery process is handled by the carrier and is outside of Pulsanora's direct control.
If a package is returned to us because of a failed delivery, additional shipping charges may apply if the customer requests that the order be shipped again.
Late or Missing Refunds
If you have not received your refund yet:
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Check your bank account again.
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Contact your credit card company or payment provider, as processing may take additional time.
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Contact your bank, as there may be a processing delay before the refund appears.
If you have completed these steps and still have not received your refund, please contact us at info@pulsanora.com.